The Leadership category within League Play helps gamify internal communication, team camaraderie, and high performance. As your team interacts with each other's activities via the Team Activity Feed - or communicates with one another through chat, they will earn points contributing to their Leadership score. The Leadership category also grants team members additional bonus points for breaking team records and being the top performer amongst their colleagues. As an administrator, you determine how many points your team members receive after completing various Leadership actions.

Below is a summary of the Leadership actions and how you can leverage them into positive outcomes for your team!

Leadership Actions Explained:

All-Time Record: Best Day - Earned when a user breaks the all-time team record for performance points accumulated in a single day. (points are awarded the following day)

All-time record: Best Month - Earned when a user breaks the all-time team record for performance points accumulated in a single month. (points are awarded the first day of the following month)

All-time record: Best Week - Earned when a user breaks the all-time team record for performance points accumulated in a single week. (points are awarded the first day of the following week)

Comment: Created - Earned when a user writes a comment on an activity.

Like: Received - Earned when a user's activity is liked by another user.

Message: Created - Earned when a user sends a chat message.

Top Performer: Per Day - Earned when a user ends the day with the most performance points across the team. (points are awarded the following day)

Top Performer: Per Month - Earned when a user ends the month with the most performance points across the team. (points are awarded the first day of the following month)

Top Performer: Per Week - Earned when a user ends the week with the most performance points across the team. (points are awarded the first day of the following week)

Leveraging Leadership for better utilization 

The Leadership Category of League Play is used to help quantify your teams efforts of interacting with each other's activities, sharing best practices, encouraging one another, and highlighting those who lead by example though high performance. The "Record Breaking" and "Top Performer" actions reward those who go above and beyond with their CRM utilization and customer attentiveness and can be leveraged to encourage those behaviors overall. On the other end of the Leadership actions, the Like, Message, and Comment actions encourage communication and collaboration amongst team members across your organization. If you'd like to see more internal leadership from your reps through peer-to-peer coaching and collaboration, adjusting any of these point actions can help out!